Banquet Manager

careers-hhmlp; Plantation (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

HHM Hotels is seeking a Banquet Manager to lead the banquet department operations in accordance with guest service and sustainability standards, ensuring flawless events. You will oversee staff, coordinate with catering, and supervise setup and service to meet specifications.

This role requires effective interviewing, hiring, training, and performance management, along with strong attention to safety, policy compliance, and accurate billing using the POS system.

Qualifications

• Bachelor's Degree preferred.
• 3 to 5 years Banquet experience required.

Responsibilities

• Interview, hire, train staff and evaluate performance.
• Maintain positive guest relationships and ensure banquet events meet specifications.
• Coordinate with catering to address service and communication gaps.
• Supervise setup of function rooms and inventory control.
• Oversee serving staff to comply with regulations and SOX policies.
• Enter billing information into POS to generate final guest checks.
• Monitor attendance and reassign stations to ensure quality service.
• Provide ongoing training to maintain service standards.
• Follow safety procedures and MSDS/OSHA standards.
• Perform other duties as requested by management.

Job description

Overview

Opportunity: Banquet Manager

Manage banquet department operations in accordance with established guest service and sustainability standards.

Potential Career Path

Restaurant Manager - Director of Catering - Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor's Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.