Director of Banquets

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

HHM Hotels is seeking a Director of Banquets to oversee the banquet department for a property with 500+ rooms. You will lead event service, ensure guest specifications are met, and coordinate with the catering team to maintain seamless functions.

The role requires 3–5 years of banquet experience and a bachelor’s degree (preferred). Expect varied shifts, holiday coverage, and strict adherence to safety, SOX controls, and cash handling policies.

Qualifications

• 3–5 years Banquet experience required.
• Bachelor’s Degree preferred.

Responsibilities

• Interview, hire, train staff and evaluate performance.
• Maintain guest relationships and ensure banquet functions meet specifications.
• Coordinate with catering to address service gaps and ensure timely set-up and service.
• Oversee set-up and cleanliness of function rooms and inventory.
• Ensure compliance with regulations and cash handling policies in serving beverages.
• Enter billing information into POS system and generate final guest checks.
• Monitor staff attendance and reassign stations to maintain quality service.
• Establish and train on service standards through ongoing staff meetings.
• Follow safety procedures and OSHA/MSDS guidelines.

Education

Bachelor’s Degree preferred

Job description

Overview

Opportunity: Director of Banquets

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving ofalcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions.
• Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.