Director of Banquets

Plazahotelelpaso; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

HHM Hotels is seeking a Director of Banquets to lead the banquet department for a property with 500+ rooms, ensuring exemplary guest service and adherence to sustainability standards.

You will work closely with the catering team, supervise setup and service, and maintain SOX and cash-handling policies while driving continuous improvement in service quality.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years banquet experience required.
• Strong leadership and communication skills.

Responsibilities

• Interview, hire, train, and evaluate staff; address performance issues.
• Maintain guest relationships and ensure banquet functions meet specifications.
• Collaborate with catering to address service gaps and communication.
• Supervise setup of function rooms for cleanliness and inventory.
• Oversee serving staff to comply with regulations and policies.

Skills

Leadership

People management

Training

Communication

Education

Bachelor’s Degree

Job description

Opportunity: Director of Banquets

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving ofalcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions.
• Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels