Director of Banquets

Hilton Philadelphia City Avenue; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Hilton Philadelphia City Avenue is seeking a Director of Banquets to manage the banquet department for a large property, ensuring guest service and sustainability standards are met.

The role emphasizes interviewing, hiring, training, performance evaluation, and close collaboration with the catering team to deliver exceptional banquet experiences.

Qualifications

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Responsibilities

• Interview, hire, train, evaluate performance.
• Maintain positive guest relationships and ensure banquet functions meet guest specifications.
• Coordinate with the catering department to address service gaps.
• Supervise set-up of function rooms for cleanliness and inventory.
• Oversee staff to comply with regulations in serving alcohol.
• Ensure cash handling policies are followed by banquet staff.
• Enter billing information into POS system to generate guest checks.
• Monitor attendance and adjust staff allocation to ensure service quality.
• Enforce safety protocols and MSDS/OSHA requirements.
• Perform other duties as requested by management.

Skills

Leadership

Guest relations

Communication

Education

Bachelor’s Degree preferred

Job description

Opportunity: Director of Banquets

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Director of Food and Beverage

Opportunity: Director of Banquets

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving ofalcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions.
• Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

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