Director of Banquets

Plazahotelelpaso; North Falmouth (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A hospitality organization in North Falmouth, Massachusetts, is seeking a Director of Banquets to manage banquet department operations for a property with over 500 rooms. The ideal candidate will oversee staff, ensure compliance with guest specifications, and maintain high service standards. Applicants should have 3 to 5 years of banquet experience and a bachelor's degree is preferred. Join us in a dynamic environment focused on guest service and sustainability.

Qualifications

• 3 to 5 years of banquet experience required.
• Bachelor's degree preferred.

Responsibilities

• Oversee banquet department operations.
• Maintain positive guest relationships.
• Supervise and train banquet staff.
• Ensure compliance with service and sustainability standards.

Skills

Banquet management

Guest relations

Staff supervision

Cash handling compliance

Education

Bachelor’s Degree

Job description

Opportunity: Director of Banquets

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions.
• Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It