Banquet Lead: Events & Guest Experience

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts seeks a Banquet Captain to lead banquet staff, coordinate event execution, and ensure guest satisfaction for Newark-area functions. You will review BEOs, supervise service setup, and act as the liaison with clients to address requests during events.

The role emphasizes strong leadership, F&B knowledge, and excellent communication to uphold high service standards in a fast-paced hotel environment.

Qualifications

• Experience in hotel banquet food & beverage service.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Ability to read and understand Banquet Event Orders (BEOs).
• Knowledge of F&B service standards and etiquette.
• Ability to stand and walk for extended periods.

Responsibilities

• Oversee banquet staff during events to ensure high-quality service.
• Lead planning and execution of receptions, luncheons, and galas.
• Ensure table settings and room setups meet BEO standards.
• Greet clients and guests, addressing requests promptly.
• Coordinate with catering office on BEO changes and event flow.
• Review BEOs for accuracy and proper staffing.
• Process banquet checks and recap daily payments.
• Maintain safety and cleanliness across banquet spaces.

Skills

Leadership

Coaching

Customer service

BEO literacy

Food & beverage service

Stamina

Certifications

Job description

Crescent Hotels & Resorts seeks a Banquet Captain to lead banquet staff, coordinate event execution, and ensure guest satisfaction for Newark-area functions. You will review BEOs, supervise service setup, and act as the liaison with clients to address requests during events.

The role emphasizes strong leadership, F&B knowledge, and excellent communication to uphold high service standards in a fast-paced hotel environment.