Banquet Captain: Lead Events & Guest Experience

Automatic Data Processing, Inc.; Hamburg (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Discounted Minerals Sports Club MEM

30% Dining/Retail Discount

Discounted Stays at the Hotels

Discounted admission to Events & F

Job summary

Crystal Springs in Hamburg, NJ is seeking a Banquet Captain to lead our banquet team in serving guests during functions and ensuring a positive guest experience. The role requires coordinating BEOs, room setup, seating plans, and staff assignments, while maintaining clean public areas.

The banquet captain will also communicate changes to the catering office, coordinate with staff on schedules, and operate as a banquet server when needed.

Qualifications

• Superior communication skills to provide information and associated services to hotel management and guests.
• Ability to transport up to 30lbs through a crowded room on a continuous basis throughout the shift.
• Ability to work effectively under time constraints and deadlines.

Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate
• Check room set-up to see that BEO directions are completely followed
• Plan opening/closing assignments
• Assign seating charts and staff responsibilities
• Ensure that all public areas are neat and clean
• Communicate all BEO changes to catering office and affected departments
• Coordinate with banquet staff set-ups, changes and time schedules for all functions
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served
• Perform any other job-related duties as assigned

Skills

Communication skills

Physical strength

Time management

Job description

Crystal Springs in Hamburg, NJ is seeking a Banquet Captain to lead our banquet team in serving guests during functions and ensuring a positive guest experience. The role requires coordinating BEOs, room setup, seating plans, and staff assignments, while maintaining clean public areas.

The banquet captain will also communicate changes to the catering office, coordinate with staff on schedules, and operate as a banquet server when needed.