Banquet Guest Experience Specialist

Kimpton; Georgia; On-site; USD 35,000 - 48,000; Full time

Job summary

Kimpton is seeking a Banquets Administrative Coordinator to oversee the execution of all banquet events, ensuring optimal performance, superior guest service, and profitability. You will provide high-level administrative and coordination support to the Director of Banquets to ensure seamless planning and execution of all banquet operations.

Responsibilities include welcoming guests, managing contracts and BEOs, coordinating signage, and supporting staff scheduling and inventory.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree in hospitality, Business Administration, or related field preferred.
• 1–3 years of administrative experience in hospitality or event environment preferred.

Responsibilities

• Welcome and assist guests on arrival, explain event schedules and venue layout.
• Ensure contracts, BEOs, and client files are accurate and complete.
• Coordinate signage according to offerings and BEO specifications.
• Assist with staff scheduling, timekeeping, and attendance tracking.
• Maintain event calendars, function books, and master schedules.
• Assist with inventory records for banquet supplies and equipment.
• Serve as liaison between the Director of Banquets and internal departments.
• Maintain calm, organized presence during high-volume events.
• Support VIP guests and accommodate dietary, accessibility, and cultural needs.
• Identify purchasing needs for supplies and equipment; coordinate vendors as needed.
• Perform other duties as assigned.

Skills

Administrative experience

Event coordination

Guest services

Clear communication

Education

High school diploma or GED

Associate or Bachelor's degree in hospitality or related field

Job description

Kimpton is seeking a Banquets Administrative Coordinator to oversee the execution of all banquet events, ensuring optimal performance, superior guest service, and profitability. You will provide high-level administrative and coordination support to the Director of Banquets to ensure seamless planning and execution of all banquet operations.

Responsibilities include welcoming guests, managing contracts and BEOs, coordinating signage, and supporting staff scheduling and inventory.