Banquet Event Director

Maggiano's, Inc.; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Maggiano's Little Italy in Boston is seeking an Event Manager to plan, coordinate, and flawlessly execute banquet events from room setup to day-of operations, ensuring on-time delivery and guest satisfaction.

This role partners with Sales, Culinary, and Restaurant Leadership to deliver exceptional experiences, manages timelines, staffing, menu arrangements, and post-event reviews, with the ability to lead teams in a fast-paced environment.

Qualifications

• Minimum 3 years’ experience in hotel, catering, or banquet operations required.
• Experience leading event execution and service teams.
• Strong knowledge of banquet service standards and room setups.
• Ability to read and execute BEOs, layouts, and event contracts.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent guest-service and conflict-resolution skills.
• Proficiency with banquet systems, CRM, or event software.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Own all event details once the event is booked and handed off from sales team.
• Review contracts, BEOs, and event notes for accuracy and completeness.
• Create and manage event timelines, layouts, seating charts, and room assignments.
• Coordinate menu selections, special requests, dietary needs, and service style.
• Schedule banquet staff based on event size and service requirements.
• Lead day-of execution, ensuring events start on time and run according to plan.
• Serve as primary on-site contact for hosts during events.
• Conduct pre-event meetings with teams to review logistics and service expectations.

Skills

Event planning

Team leadership

BEOs & contracts

Seating layouts

Guest service

Flexibility

CRM systems

Tools

Banquet systems

CRM tools

A/V equipment

Job description

Maggiano's Little Italy in Boston is seeking an Event Manager to plan, coordinate, and flawlessly execute banquet events from room setup to day-of operations, ensuring on-time delivery and guest satisfaction.

This role partners with Sales, Culinary, and Restaurant Leadership to deliver exceptional experiences, manages timelines, staffing, menu arrangements, and post-event reviews, with the ability to lead teams in a fast-paced environment.