Banquet Captain: Lead Events & Guest Experience

Concord Hospitality Enterprises; Chattanooga (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with disability options

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises in Chattanooga seeks a Banquet Captain to lead banquet operations for events, supervise staff, and ensure exceptional guest experiences. You will coordinate service, oversee setup and breakdown, and work closely with the F&B Manager to meet event requirements.

The role requires strong leadership, communication, and a detail-oriented approach, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Prior Banquet or Food & Beverage leadership experience preferred.
• Strong communication, interpersonal, and team leadership skills.
• Ability to multitask and work efficiently in a fast-paced event environment.
• Excellent attention to detail and commitment to guest satisfaction.

Responsibilities

• Maintain knowledge of departmental policies, service procedures, and Brand standards.
• Review Banquet Event Orders (BEOs) to understand event expectations.
• Conduct pre-shift meetings, review menu and service requirements for each event.
• Greet event hosts and guests.
• Assist with food and beverage delivery during peak periods.
• Train banquet staff on service techniques for plated meals, buffets, and receptions.
• Anticipate guest needs and monitor satisfaction with food, beverage, and service.
• Respond promptly to guest requests and concerns.
• Supervise setup, execution, and breakdown of all banquet events.
• Submit end-of-event reports.
• Maintain clean, organized, and safe service areas.

Skills

Banquet leadership

Team leadership

Guest service focus

Communication

Multitasking

Flexibility

Attention to detail

Job description

Concord Hospitality Enterprises in Chattanooga seeks a Banquet Captain to lead banquet operations for events, supervise staff, and ensure exceptional guest experiences. You will coordinate service, oversee setup and breakdown, and work closely with the F&B Manager to meet event requirements.

The role requires strong leadership, communication, and a detail-oriented approach, with flexibility to work evenings, weekends, and holidays as needed.