Banquet Captain: Lead Premier Event Experiences

Concord Hospitality Brand; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with Short-Term and Low

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Brand is hiring for a Banquet Captain to lead banquet operations and guest-focused service at our Michigan events. You will supervise staff, coordinate food and beverage service, and ensure guest satisfaction across meetings, trainings, receptions, and reunions.

Responsibilities include conducting pre-shift briefings, reviewing BEOs, greeting hosts, and training staff in service techniques for plated meals, buffets, and receptions.

Qualifications

• Experience leading banquet teams.
• Strong communication and guest service focus.
• Ability to multitask in fast-paced events.
• Detail-oriented and safety-minded.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and Brand standards.
• Review and understand Banquet Event Orders (BEOs) to have knowledge of expectations of events.
• Conduct pre-shift meetings with banquet staff, go over menu and service requirements to ensure that the event is a success.
• Greet event hosts and guests.
• Assist with food and beverage delivery when needed, especially during peak service periods.
• Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
• Anticipate guest needs and monitor satisfaction with food, beverages, and service.
• Respond promptly and courteously to guest requests and concerns.
• Supervise the setup, execution, and breakdown of all banquet events.
• Submit end of event reports.
• Maintain clean, organized, and safe service areas at all times.

Skills

Banquet leadership

Staff supervision

Guest service

Communication skills

Multitasking

Flexibility schedule

Attention to detail

Job description

Concord Hospitality Brand is hiring for a Banquet Captain to lead banquet operations and guest-focused service at our Michigan events. You will supervise staff, coordinate food and beverage service, and ensure guest satisfaction across meetings, trainings, receptions, and reunions.

Responsibilities include conducting pre-shift briefings, reviewing BEOs, greeting hosts, and training staff in service techniques for plated meals, buffets, and receptions.