Banquet Captain: Events Lead & Guest Experience

OJC Oaklawn Jockey Club, Inc.; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Banquet Captain to lead event service and supervise banquet staff. You will coordinate set-ups, ensure flawless guest experiences, and uphold our hospitality standards.

Ideal candidates have 2 years banquet or food service experience, a HS diploma or GED, ServSafe certification, and the ability to manage multiple tasks while maintaining professionalism in a fast-paced resort environment.

Qualifications

• Must have a high school diploma or GED.
• Two years’ banquet or food service experience required.
• ServSafe certification required.
• Must be able to manage multiple tasks and interact with guests and staff professionally.

Responsibilities

• Provide general supervision for banquets and events.
• Present a friendly and professional image at all times.
• Demonstrate superior customer service in line with standards.
• Maintain confidentiality in all matters.
• Provide impeccable guest service to all guests.
• Communicate effectively with other departments within the Casino.

Skills

Customer service

Staff supervision

Event coordination

POS systems

Communication

Education

HS Diploma/GED

Tools

POS systems

Job description

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Banquet Captain to lead event service and supervise banquet staff. You will coordinate set-ups, ensure flawless guest experiences, and uphold our hospitality standards.

Ideal candidates have 2 years banquet or food service experience, a HS diploma or GED, ServSafe certification, and the ability to manage multiple tasks while maintaining professionalism in a fast-paced resort environment.