Banquet Captain - Full Time (Shifts Vary)

Oaklawn; Hot Springs (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Oaklawn is seeking a Banquet Captain to supervise banquets and events with a focus on providing superior guest service. The role requires organizing event setups, training staff, and coordinating with the Food & Beverage team to ensure standards are met.

The ideal candidate will have at least two years of banquet or food service experience, strong communication skills, and the ability to manage multiple tasks while maintaining guest satisfaction.

Qualifications

• Must be at least 21 years of age and have a high school diploma or GED.
• Two years of banquet or food service experience required.
• ServSafe certification or ability to qualify for licenses as required.

Responsibilities

• Supervise banquets and events with a focus on friendly, professional service.
• Set up events according to the event order and coordinate with Food & Beverage.
• Train staff, assign workloads, and ensure safety and cleanliness.
• Maintain confidentiality and uphold hotel/casino standards.
• Knowledge of menu items, dining operations, and POS usage.

Skills

Customer service

Team coordination

Guest interaction

Effective communication

Conflict resolution

Pos systems knowledge

Education

High School Diploma or GED

Tools

POS systems

Job description

_ Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas’ Employer of Choice. _

We are currently seeking a talented individual to become a Banquet Captain. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Banquet Captain is responsible for providing general supervision for banquets and events. Always presents a friendly and professional image at the Hotel/Casino.The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Communicates effectively with other departments within the Casino.
• Ensures environment and service standards are in accordance with Casino food and beverage standards.
• Responsible for the set-up of events according to event order.
• Responsible for quality control of items being served.
• Trains staff members, organizes workloads and directs staff.
• Ensures the interior surroundings are safe, clean, and professional.
• Responsible for maintaining supplies and service ware.
• Creates schedules and directs staffing assignments according to functions.
• Works with the Food & Beverage Department to coordinate all functions.
• Knowledge of dining and food maintenance operations and customer service.
• Knowledge of all menu items including entrées, side dishes, beverages and desserts.
• Knowledge of POS systems.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required.
• Two years’ experience in banquet or food service required.
• Food Handler’s card required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A.
• ServSafe certified.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn’s intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.