F&B Supervisor: Fine Dining & Guest Experience Lead

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas is seeking a Food & Beverage Supervisor to lead dining rooms and elevate guest experiences. This role requires directing dining room staff, maintaining high standards of service, and ensuring smooth operations across the casino resort's restaurants and facilities.

You will work closely with management to uphold hospitality, safety, and compliance with health regulations, while delivering impeccable guest service and maintaining the resort's reputation

Qualifications

• Two or more years supervisory experience required.
• Three or more years guest service experience required.
• Must be at least 21 years of age.

Responsibilities

• Manage dining rooms across restaurant and facilities.
• Ensure appearance, hospitality, service, and cleanliness standards.
• Plan, coordinate and direct dining room staff to deliver fine dining service.
• Maintain a friendly and professional image at the Hotel/Casino.
• Address guest feedback and resolve issues promptly.
• Ensure health and safety regulations are followed.

Skills

Supervisory experience

Guest service experience

Job description

Oaklawn Jockey Club in Hot Springs, Arkansas is seeking a Food & Beverage Supervisor to lead dining rooms and elevate guest experiences. This role requires directing dining room staff, maintaining high standards of service, and ensuring smooth operations across the casino resort's restaurants and facilities.

You will work closely with management to uphold hospitality, safety, and compliance with health regulations, while delivering impeccable guest service and maintaining the resort's reputation