Banquet Captain - Full Time (Shifts Vary)

OJC Oaklawn Jockey Club, Inc.; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Banquet Captain to lead event service and supervise banquet staff. You will coordinate set-ups, ensure flawless guest experiences, and uphold our hospitality standards.

Ideal candidates have 2 years banquet or food service experience, a HS diploma or GED, ServSafe certification, and the ability to manage multiple tasks while maintaining professionalism in a fast-paced resort environment.

Qualifications

• Must have a high school diploma or GED.
• Two years’ banquet or food service experience required.
• ServSafe certification required.
• Must be able to manage multiple tasks and interact with guests and staff professionally.

Responsibilities

• Provide general supervision for banquets and events.
• Present a friendly and professional image at all times.
• Demonstrate superior customer service in line with standards.
• Maintain confidentiality in all matters.
• Provide impeccable guest service to all guests.
• Communicate effectively with other departments within the Casino.

Skills

Customer service

Staff supervision

Event coordination

POS systems

Communication

Education

HS Diploma/GED

Tools

POS systems

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Banquet Captain. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Banquet Captain is responsible for providing general supervision for banquets and events.
• Always presents a friendly and professional image at the Hotel/Casino.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Communicates effectively with other departments within the Casino.
• Ensures environment and service standards are in accordance with Casino food and beverage standards.
• Responsible for the set-up of events according to event order.
• Responsible for quality control of items being served.
• Trains staff members, organizes workloads and directs staff.
• Ensures the interior surroundings are safe, clean, and professional.
• Responsible for maintaining supplies and service ware.
• Creates schedules and directs staffing assignments according to functions.
• Works with the Food & Beverage Department to coordinate all functions.
• Knowledge of dining and food maintenance operations and customer service.
• Knowledge of all menu items including entrées, side dishes, beverages and desserts.
• Knowledge of POS systems.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• High School Diploma or GED required.
• Two years’ experience in banquet or food service required.
• Food Handler’s card required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

• This job has supervisory responsibilities.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A. ServSafe certified.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.