Banking Teller: Member Experience Champion

Nashoba Valley Chamber of Commerce; Ayer (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

IC Credit Union is seeking a Teller Services Representative to be the friendly face of the branch, delivering accurate, efficient financial services and building trusted member relationships. You'll process transactions, balance cash drawers, assist with inquiries, and educate members on digital banking tools while upholding security and regulatory standards.

This role is ideal for candidates who enjoy teamwork and exceptional service.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling, retail, banking, sales, or service experience preferred.
• Strong communication and interpersonal skills; attention to detail.

Responsibilities

• Provide friendly, professional service during every interaction.
• Process deposits, withdrawals, payments, and other transactions.
• Balance cash drawer and follow cash-handling procedures.
• Assist members with account inquiries and resolve routine issues.
• Promote Credit Union products and digital banking tools.
• Support branch operations with administrative tasks and documentation.
• Adhere to regulatory requirements and security standards.
• Represent the Credit Union's mission and values.

Skills

Cash handling

Customer service

Communication

Interpersonal skills

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Digital banking tools

Cash handling systems

Job description

IC Credit Union is seeking a Teller Services Representative to be the friendly face of the branch, delivering accurate, efficient financial services and building trusted member relationships. You'll process transactions, balance cash drawers, assist with inquiries, and educate members on digital banking tools while upholding security and regulatory standards.

This role is ideal for candidates who enjoy teamwork and exceptional service.