Member Experience Teller

Financial Horizons Credit Union-; Hawthorne (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Financial Horizons Credit Union- seeks a member-focused teller to handle deposits, withdrawals, loan payments, and related transactions across in-person, phone, email, and mail channels. This role maintains accurate daily records and supports cross-selling of CU services while following all regulations and policies.

Responsibilities include processing cash advances, wires, and debit card support, balancing cash drawers, and addressing member inquiries with professionalism and timeliness.

Qualifications

• Experience with cash handling and customer service preferred.
• Ability to communicate professionally across in-person, phone, email, and mail channels.
• Familiarity with basic office equipment and computer operations.

Responsibilities

• Assist members with account transactions in person, over the phone, or by email.
• Perform cash functions: deposits, withdrawals, loan payments, check cashing, transfers.
• Process debit card issues and service ATMs and cash recyclers as needed.
• Close accounts per member request and provide access to services and safe deposit boxes.
• Maintain accurate records and balance cash drawers daily.
• Identify opportunities to cross-sell Credit Union products and services.

Skills

Cash handling

Customer service

Effective communication

Professional appearance

Education

High school diploma or equivalent

Job description

Financial Horizons Credit Union- seeks a member-focused teller to handle deposits, withdrawals, loan payments, and related transactions across in-person, phone, email, and mail channels. This role maintains accurate daily records and supports cross-selling of CU services while following all regulations and policies.

Responsibilities include processing cash advances, wires, and debit card support, balancing cash drawers, and addressing member inquiries with professionalism and timeliness.