Banking Teller & Customer Service Expert

First Mid Bancshares, Inc.; Lombard (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Vision coverage

HSA match

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO

Paid holidays

Parental leave

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bancshares, Inc. is seeking a customer-focused branch associate in St. Charles, IL to deliver exceptional service and accurately process transactions. You will open accounts, handle deposits and withdrawals, and support customers with banking needs while following our service standards.

The position offers a Total Rewards program including healthcare, retirement plans, generous PTO, tuition reimbursement, and performance-based bonuses.

Qualifications

• Proficient in Microsoft Office and basic computer applications.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in transaction processing.
• Ability to follow established banking policies and procedures.
• Willingness to learn and complete compliance training.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.

Skills

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. is seeking a customer-focused branch associate in St. Charles, IL to deliver exceptional service and accurately process transactions. You will open accounts, handle deposits and withdrawals, and support customers with banking needs while following our service standards.

The position offers a Total Rewards program including healthcare, retirement plans, generous PTO, tuition reimbursement, and performance-based bonuses.