Universal Banker & Teller I — Customer-Driven Finance

First Mid Bancshares, Inc.; Beloit (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

PTO (Paid Time Off)

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

First Mid Bancshares, Inc. in Beloit, WI is seeking a customer service associate to deliver a high-quality banking experience. You will handle daily transactions, greet customers, and help connect them with the right banking solutions.

The role emphasizes accuracy, compliance, and teamwork within branch operations, with opportunities for professional development and participation in Total Rewards. Total Rewards include healthcare, 401(k) with company match, tuition reimbursement, PTO, and

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.

Skills

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. in Beloit, WI is seeking a customer service associate to deliver a high-quality banking experience. You will handle daily transactions, greet customers, and help connect them with the right banking solutions.

The role emphasizes accuracy, compliance, and teamwork within branch operations, with opportunities for professional development and participation in Total Rewards. Total Rewards include healthcare, 401(k) with company match, tuition reimbursement, PTO, and