Banking Customer Support Specialist

Citizens Bank; Johnston (RI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Mental health program

Student loan discounts

Job summary

Citizens Bank in Johnston, RI is seeking a Contact Center Specialist to assist customers by phone with account inquiries, transfers, and online banking support. You will deliver high-quality service and build relationships while solving routine issues.

You will receive extensive paid training, work 40 hours per week on various 1st shift schedules including at least one weekend day, and be eligible for comprehensive benefits.

Qualifications

• High School degree or equivalent.
• Minimum 1 year of customer-facing experience.
• Strong verbal communication skills.
• Good listening and problem-solving abilities.
• Positive and customer-focused mindset.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Field a variety of incoming customer calls to provide high-quality solutions.
• Recommend products and services to meet banking needs.
• Complete paid training to handle increasing customer inquiries.

Skills

Customer service

Verbal communication

Listening

Problem solving

Interpersonal skills

Multi-tasking

Computer proficiency

Positive mindset

Education

High School degree or equivalent

Job description

Citizens Bank in Johnston, RI is seeking a Contact Center Specialist to assist customers by phone with account inquiries, transfers, and online banking support. You will deliver high-quality service and build relationships while solving routine issues.

You will receive extensive paid training, work 40 hours per week on various 1st shift schedules including at least one weekend day, and be eligible for comprehensive benefits.