Banking Support Specialist — Growth & Training

Citizens; Pittsburgh (Allegheny County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Credo Awards

Volunteer time off

Donations matched

Career development resources

Health insurance

401K match

Tuition assistance

Mental health programs

Student loan refinancing discounts

Job summary

Citizens in Pittsburgh is seeking a Contact Center Specialist to assist customers with account inquiries, transfers, and online banking support. Starting pay is $22 per hour with a 40-hour work week and shifts that include one weekend day.

You'll receive comprehensive paid training, opportunities for advancement, and a benefits package including health, dental, vision, a 401(k) with company match, tuition assistance, and mental health resources.

Qualifications

• High School degree or equivalent.
• Minimum 1 year of exceptional performance in a customer-facing role.
• Computer proficiency.
• Strong verbal communication skills.
• Positive and customer-focused mindset.
• Strong listening and problem solving abilities.
• Superior interpersonal skills with the ability to navigate through difficult situations.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a strong sense of urgency.
• Experience recommending and referring products/services to customers, preferred.

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School diploma or equivalent

Job description

Citizens in Pittsburgh is seeking a Contact Center Specialist to assist customers with account inquiries, transfers, and online banking support. Starting pay is $22 per hour with a 40-hour work week and shifts that include one weekend day.

You'll receive comprehensive paid training, opportunities for advancement, and a benefits package including health, dental, vision, a 401(k) with company match, tuition assistance, and mental health resources.