Banking Support Specialist — Paid Training & Growth

Citizens Bank; Johnston (RI); On-site; USD 26,000 - 34,000; Full time

Job summary

Citizens Bank in Johnston, Rhode Island is seeking a dedicated Contact Center Specialist to assist customers with account inquiries, transfers, and online banking questions. You will field calls, propose banking solutions, and participate in extensive training to handle increasingly complex inquiries.

The role emphasizes a customer-first mindset, strong communication and multi-tasking abilities, and a willingness to engage with customers across various channels.

Qualifications

• Strong verbal communication skills.
• Superior interpersonal skills with the ability to navigate difficult situations.
• Strong listening and problem solving abilities.
• Detail-oriented with a strong sense of urgency.
• Experience recommending and referring products/services to customers is preferred.
• Computer proficiency required.

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
• Help customers improve their banking experience by recommending products and services that meet their banking needs.
• Receive extensive paid training to handle inquiries of increasing complexity.

Skills

Verbal communication

Listening skills

Interpersonal skills

Multi-tasking

Computer proficiency

Customer focus

Problem solving

Attention to detail

Education

High School diploma or equivalent

Job description

Citizens Bank in Johnston, Rhode Island is seeking a dedicated Contact Center Specialist to assist customers with account inquiries, transfers, and online banking questions. You will field calls, propose banking solutions, and participate in extensive training to handle increasingly complex inquiries.

The role emphasizes a customer-first mindset, strong communication and multi-tasking abilities, and a willingness to engage with customers across various channels.