Banking Customer Support Specialist I

First Mid-Illinois Bancshares, Inc.; Mattoon (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

Well-being benefits

Paid family leave

Generous paid time off

Employee Stock Purchase Plan

401(k) with company match

Job summary

First Mid Bancshares, Inc. is seeking a customer service professional to assist callers with questions and account inquiries, delivering accurate information with courtesy.

You will service customers over the phone, resolve issues within policy guidelines, and look for ways to improve the customer experience while maintaining confidentiality. A high school diploma and banking experience are preferred.

Qualifications

• 1+ year of customer service experience (banking preferred).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and basic computer use.

Responsibilities

• Assist callers with questions and account inquiries in a professional manner.
• Service customers by phone; provide accurate information within policy guidelines.
• Ensure timely resolution and follow-up to customer needs.
• Identify opportunities to educate customers about banking products and services.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Education

High School Diploma/GED

Tools

None

Job description

First Mid Bancshares, Inc. is seeking a customer service professional to assist callers with questions and account inquiries, delivering accurate information with courtesy.

You will service customers over the phone, resolve issues within policy guidelines, and look for ways to improve the customer experience while maintaining confidentiality. A high school diploma and banking experience are preferred.