Banking Support Specialist — Debit & Online Banking

City National Bank; Cross Lanes (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

City National Bank is seeking a Customer Service Representative in Cross Lanes, West Virginia. You will be responsible for providing excellent customer service, answering inbound calls, and assisting with debit cards and online banking. Ideal candidates will have 1-2 years of call center experience, preferably in banking, and a strong attention to detail. Bilingual skills are preferred. The role requires flexibility in scheduling, including some evenings and Saturdays, and offers a supportive work environment.

Qualifications

• 1-2 years call center experience in banking or financial services.
• Experience with Jack Henry products preferred.
• Ability to work flexible schedule, including evenings and Saturdays.

Responsibilities

• Execute customer service standards to meet customer needs.
• Collect and verify customer information for problem resolution.
• Assist customers with debit card and online banking issues.

Skills

Call center experience

Attention to detail

Bilingual (English/Spanish)

Education

Associates or Bachelor's degree

Tools

Jack Henry products

Job description

City National Bank is seeking a Customer Service Representative in Cross Lanes, West Virginia. You will be responsible for providing excellent customer service, answering inbound calls, and assisting with debit cards and online banking. Ideal candidates will have 1-2 years of call center experience, preferably in banking, and a strong attention to detail. Bilingual skills are preferred. The role requires flexibility in scheduling, including some evenings and Saturdays, and offers a supportive work environment.