Banking Support Specialist: Customer Service & Digital Banking

UBank; Lufkin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

UBank is seeking a Call Center / Customer Service Representative in Lufkin, TX to deliver exceptional service across calls, chats, and secure messages. You will resolve inquiries, assist with debit card issues, and support banking products to ensure positive customer experiences.

Responsibilities include processing transfers, conducting research on account questions, and supporting BillPay, Zelle, and Online Banking features while maintaining privacy and compliance standards.

Qualifications

• Experience in customer service within banking or financial services environment.
• Strong verbal and written communication skills are required.
• Ability to resolve customer issues professionally and efficiently.

Responsibilities

• Answer incoming customer calls and provide accurate, timely assistance.
• Manage debit card reports and guide customers to branches for replacements.
• Handle secure mail inquiries, chats, and various service requests.

Skills

Customer service

Verbal communication

Written communication

Banking knowledge

Microsoft Office

Financial software

Attention to detail

Confidentiality

Multi-tasking

Teamwork

Education

High school diploma

Tools

FINBOA

Microsoft Office

Job description

UBank is seeking a Call Center / Customer Service Representative in Lufkin, TX to deliver exceptional service across calls, chats, and secure messages. You will resolve inquiries, assist with debit card issues, and support banking products to ensure positive customer experiences.

Responsibilities include processing transfers, conducting research on account questions, and supporting BillPay, Zelle, and Online Banking features while maintaining privacy and compliance standards.