Leasing Support Specialist - Customer Care

Columbia Bank; Colorado Springs (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

401(k)

Job summary

Columbia Bank is seeking a Customer Support Representative to professionally manage incoming calls and written communications, ensuring inquiries are resolved promptly and aligned with guidelines. You will troubleshoot issues by coordinating with internal teams and acting as a liaison between departments and external partners.

The role emphasizes building strong customer relationships, accurate documentation, and adherence to policies while maintaining high care and efficiency in a fast-paced

Qualifications

• 2+ years of customer service or call center experience in a high-volume environment.
• Experience handling issue resolution, troubleshooting, and escalations within defined SLAs/policies.
• Experience in leasing operations is a plus.

Responsibilities

• Serve as the primary point of contact for customers, vendors, brokers, and internal teams, handling inbound calls and written communications.
• Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments.
• Provide support on lease-related inquiries including buyouts, invoicing, taxes, contract changes, and payment history requests.
• Handle escalations and de-escalate complex situations while adhering to SLAs and company policies.
• Process account and document-related tasks such as contract adjustments, invoices, and automatic payments.
• Prepare and distribute customer documentation and maintain accurate records in company systems.
• Collaborate cross-functionally to support customer needs and ensure seamless service delivery.
• Communicate effectively with leadership on issues that may impact customers or the business.

Skills

Customer service

Call center

Troubleshooting

SLA adherence

Education

High school diploma

Job description

Columbia Bank is seeking a Customer Support Representative to professionally manage incoming calls and written communications, ensuring inquiries are resolved promptly and aligned with guidelines. You will troubleshoot issues by coordinating with internal teams and acting as a liaison between departments and external partners.

The role emphasizes building strong customer relationships, accurate documentation, and adherence to policies while maintaining high care and efficiency in a fast-paced