Banking Support Specialist — Client Solutions

TEKsystems; Hamilton (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Hamilton, OH is seeking a contract-to-hire customer service representative to handle calls from business clients navigating account pages and resolving issues with the First Navigator tool used for payments, checks, wiring, and ACH inquiries.

Responsibilities include assisting with password resets and related tasks; typical call volume is 25–40 per day, with occasional email checks during downtime.

Qualifications

• Customer service experience
• Prior banking experience

Responsibilities

• Handle calls from business clients to navigate their account pages and resolve issues related to their First Navigator tool
• Assist customers with password resets and related account tasks
• Manage call queue with typical volume 25–40 calls per day and stay available or check emails during downtime

Job description

TEKsystems in Hamilton, OH is seeking a contract-to-hire customer service representative to handle calls from business clients navigating account pages and resolving issues with the First Navigator tool used for payments, checks, wiring, and ACH inquiries.

Responsibilities include assisting with password resets and related tasks; typical call volume is 25–40 per day, with occasional email checks during downtime.