Bank Customer Support Specialist

TEKsystems; Cincinnati (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Job summary

TEKsystems in Cincinnati, OH is hiring for a customer service role in a bank environment. The position handles 25-40 calls per day, researching accounts and using support resources to resolve issues. Channels include phone, email, social media and online chat.

The role emphasizes customer engagement across multiple service channels and sales referrals. The role requires 2+ years in a high-volume service center, strong communication skills, and a high school diploma.

Qualifications

• 2+ years of experience in a high call volume service center
• Strong interpersonal, verbal and written communication skills
• High school diploma required

Responsibilities

• Answer customer inquiries relating to bank products and services via telephone or digital channels
• Recognize sales opportunities and refer clients to sales associates
• Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect
• Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transactions and maintenance accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Education

High school diploma

Job description

TEKsystems in Cincinnati, OH is hiring for a customer service role in a bank environment. The position handles 25-40 calls per day, researching accounts and using support resources to resolve issues. Channels include phone, email, social media and online chat.

The role emphasizes customer engagement across multiple service channels and sales referrals. The role requires 2+ years in a high-volume service center, strong communication skills, and a high school diploma.