Banking Customer Experience Specialist

Bankeasy; Sioux Falls (SD); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) & ESOP

Wellness Program

Education assistance

Volunteer service hours

Childcare support

Job summary

First Bank & Trust is seeking a customer service professional to respond to customer and staff inquiries regarding accounts and banking products. The role supports bank operations and emphasizes service quality in a collaborative environment.

Responsibilities include handling inquiries, maintaining confidentiality, and identifying opportunities to strengthen customer relationships. Strong communication and computer skills are essential, with a capacity to work both independently and in a small

Qualifications

• Associate's degree plus two years of related experience or equivalent.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.
• Proven customer service, judgment, and organizational skills.
• Excellent computer skills.

Responsibilities

• Respond to customer phone inquiries regarding banking products, services, and online banking.
• Ensure customer confidentiality.
• Seek opportunities to retain, expand, and attract customer relationships.
• Assess customer needs and recommend options.
• Adhere to policies and procedures for resolving customer issues.
• Demonstrate decision making in corrections, fee waivers, and refunds.

Skills

Customer Service

Communication

Teamwork

Independent Work

Computer Skills

Education

Associate degree + 2 years experience

Tools

MS Office

CRM Software

Job description

First Bank & Trust is seeking a customer service professional to respond to customer and staff inquiries regarding accounts and banking products. The role supports bank operations and emphasizes service quality in a collaborative environment.

Responsibilities include handling inquiries, maintaining confidentiality, and identifying opportunities to strengthen customer relationships. Strong communication and computer skills are essential, with a capacity to work both independently and in a small