Banking Support & Customer Care Specialist

Andover Bank; Millcreek Township (PA); On-site; USD 34,000 - 54,000; Full time

Job summary

Andover Bank in the United States is seeking a Customer Support Specialist to handle incoming calls and provide superior telephone customer service, while working onsite at headquarters or branch location.

You will resolve inquiries, educate customers about products, process requests, and support online banking and debit card questions. This role emphasizes accuracy, compliance, and a teamwork-driven environment with ongoing training to stay up-to-date with bank policies and procedures.

Qualifications

• Exceptional verbal communication skills.
• Ability to read and comprehend simple instructions, short memos.
• Ability to write simple correspondence.
• Ability to present information clearly in one-on-one and small group settings.
• Mathematical ability: basic operations and percentages.

Responsibilities

• Regular onsite attendance.
• Ability to work well with others in a team environment.
• Provides accurate, efficient and exceptional customer service to both internal and external customers.
• Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines.
• Satisfactorily completes all training required for the position.
• Maintains a positive, professional customer-orientated attitude.
• Processes all customer service calls to promote superior customer service, technical accuracy, and conformity to all company policies.
• Identifies and handles customer inquiries completely and accurately.
• Resolves customer complaints and problems to the satisfaction of the customer.
• Educates the customer about the organization’s products and services and directs them to available resources for self-help.
• Explains, promotes and sells products or services to optimize the opportunity of each customer contact.
• Operates Live Chat feature.
• Processes check orders for customers.
• Processes customer telephone requests such as; Address changes, Coin orders, Research requests, Debit card limit increases
• Processes returned mail
• Assists customers with online banking, debit card, and Infoline inquires
• Suggests call center improvements and participates in initiatives for increased effectiveness
• Participates in meetings and trainings to ensure up-to-date knowledge
• Accepts coaching, direction and adheres to the work schedule
• Other duties may be assigned

Skills

Exceptional verbal communication

Read and comprehend instructions

Write simple correspondence

Present information clearly

Mathematical skills

Reasoning ability

Computer skills

Education

High School Diploma or GED

Job description

Andover Bank in the United States is seeking a Customer Support Specialist to handle incoming calls and provide superior telephone customer service, while working onsite at headquarters or branch location.

You will resolve inquiries, educate customers about products, process requests, and support online banking and debit card questions. This role emphasizes accuracy, compliance, and a teamwork-driven environment with ongoing training to stay up-to-date with bank policies and procedures.