Banking Store Lead: Customer Advisory & Operations

TD Bank Group (TD); Agawam (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group (TD) in Agawam, MA seeks an experienced Assistant Store Manager to lead daily service, sales and operations, guiding a team to deepen customer relationships through TD’s model of convenience, advice, and a personalized experience.

You will manage teller and platform activities, coach staff, ensure compliance, and deliver end-to-end customer service while meeting store objectives and maintaining TD’s commitments to community engagement.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience in customer service or sales.
• Supervisory or leadership experience preferred.
• Notary License (Preferred).

Responsibilities

• Lead a team of advice and service colleagues to meet store objectives.
• Provide day-to-day team leadership for service and sales activities.
• Ensure compliance with regulatory guidelines.
• Deliver end-to-end customer service and financial advice.
• Manage scheduling and workflows to meet customer demand.
• Drive referrals and business growth through proactive outreach.

Skills

Verbal & written communication

Sales & operations management

Prioritization

Notary license (Preferred)

Education

Undergraduate degree or equivalent experience

Job description

TD Bank Group (TD) in Agawam, MA seeks an experienced Assistant Store Manager to lead daily service, sales and operations, guiding a team to deepen customer relationships through TD’s model of convenience, advice, and a personalized experience.

You will manage teller and platform activities, coach staff, ensure compliance, and deliver end-to-end customer service while meeting store objectives and maintaining TD’s commitments to community engagement.