Bank Store Lead: Customer Advisory & Ops

TD Bank Group; Westampton Township (NJ); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in Westampton, NJ is seeking an Assistant Store Manager to lead day-to-day service, sales and operations, and to grow customer relationships by delivering TD's model of convenience and personalized advice.

You will supervise a team of advisers, manage complex service needs, and advocate proactive product recommendations to meet customer goals, while ensuring compliance and operational excellence.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
• Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations

Skills

Customer service

Leadership

Communication

Sales

Education

Undergraduate degree or equivalent experience

Job description

TD Bank Group in Westampton, NJ is seeking an Assistant Store Manager to lead day-to-day service, sales and operations, and to grow customer relationships by delivering TD's model of convenience and personalized advice.

You will supervise a team of advisers, manage complex service needs, and advocate proactive product recommendations to meet customer goals, while ensuring compliance and operational excellence.