Banking Solutions Lead - Customer Growth & Lending

Chelseagroton; Bean Hill (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Chelsea Groton Bank in Norwich, CT is seeking a Customer Solutions Assistant Manager for Norwichtown. You will lead by example, develop staff, and deliver exceptional service while helping customers achieve their financial goals.

The role covers operations, customer service, and lending, with responsibilities including deposits, loans, and cross-selling bank products. Successful candidates have 3+ years' cash handling and supervisory experience and are tech-savvy with MS Office.

Qualifications

• A.S. or equivalent; 3+ years cash handling and customer service experience.
• Experience in lending and supervisory roles.
• Effective coaching and training ability.
• Proficiency with banking technology and MS Office applications.

Responsibilities

• Proactively engages with customers inside and outside the branch, delivering courteous service.
• Leads branch events and business development activities and refers loan opportunities.
• Maintains expert knowledge of bank products and services to tailor solutions for customers.
• Interviews loan applicants and assists with loan processes; ensures compliant close.
• Balances transactions and vault cash; supports daily branch operations and safety.

Skills

Cash handling

Customer service

Supervisory

Problem solving

Coaching

Training

Banking technology

MS Office

Education

A.S. or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Chelsea Groton Bank in Norwich, CT is seeking a Customer Solutions Assistant Manager for Norwichtown. You will lead by example, develop staff, and deliver exceptional service while helping customers achieve their financial goals.

The role covers operations, customer service, and lending, with responsibilities including deposits, loans, and cross-selling bank products. Successful candidates have 3+ years' cash handling and supervisory experience and are tech-savvy with MS Office.