Banking Solutions Advisor

Chelsea Groton Bank; Waterford (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Chelsea Groton Bank is seeking a Customer Solutions Representative (NE-7) to provide courteous, professional service and educate customers on banking products. The role supports daily transactions, account maintenance, and online banking demonstrations.

The position emphasizes cross-training in operational and customer service tasks, adherence to policies, and community involvement. High school diploma required with preferred college exposure.

Qualifications

• Two years of customer service or related experience.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Engage customers on the branch floor with courteous service and education on bank services.
• Open and process deposits, withdrawals, payments, and basic consumer accounts.
• Assist with account maintenance, notary services, and online banking demonstrations.
• Balance cash and perform end-of-day procedures and branch settlement.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Education

High School diploma

Associates or Bachelors preferred

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Chelsea Groton Bank is seeking a Customer Solutions Representative (NE-7) to provide courteous, professional service and educate customers on banking products. The role supports daily transactions, account maintenance, and online banking demonstrations.

The position emphasizes cross-training in operational and customer service tasks, adherence to policies, and community involvement. High school diploma required with preferred college exposure.