Customer Solutions Branch Leader

Chelsea-Groton-Bank-; East Lyme (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

Chelsea Groton Bank seeks a Customer Solutions Assistant Manager in Pawcatuck to lead daily customer interactions and branch operations, driving service quality and financial outcomes. You will coach staff, manage deposits and lending activities, and coordinate with partners for business products.

You will oversee customer service excellence, support branch initiatives, and maintain compliance while ensuring accurate cash handling and seamless use of online banking tools for clients in a

Qualifications

• 3+ years of cash handling, customer service, lending, supervisory experience.
• Effective coaching and ability to train and motivate Financial Care Professionals.
• Successful completion of the small business, technology, leadership and residential lending training milestones.

Responsibilities

• Proactively engages with customers inside and outside the branch – informs and educates through experiences including digital and public presentations.
• Develops business through community networking events and referrals to commercial loans and cash management services.
• Maintains expert knowledge of bank products; opens and processes consumer and business deposit accounts and credit solutions.
• Balances transactions and cash; processes deposits, withdrawals, and teller transactions.

Skills

3+ years supervisory experience

Customer service excellence

Coaching & mentoring

Tech-savvy banking tools

Education

AS or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Chelsea Groton Bank seeks a Customer Solutions Assistant Manager in Pawcatuck to lead daily customer interactions and branch operations, driving service quality and financial outcomes. You will coach staff, manage deposits and lending activities, and coordinate with partners for business products.

You will oversee customer service excellence, support branch initiatives, and maintain compliance while ensuring accurate cash handling and seamless use of online banking tools for clients in a