Customer Solutions Manager – Banking & Lending

Chelsea Groton Bank; Connecticut; On-site; USD 26,000 - 33,000; Full time

Job summary

Chelsea Groton Bank in Niantic, CT seeks a Customer Solutions Assistant Manager to lead branch operations and deliver outstanding customer service. You will coach and mentor staff, cross-sell consumer and small business products, and ensure compliant, efficient service across deposits, loans, and digital banking.

The role emphasizes leadership, coaching, and community engagement, with responsibilities spanning daily branch management, customer outreach, and collaboration with managers to meet

Qualifications

• A.S. or equivalent; 3+ years cash handling, customer service, lending, supervisory and problem solving experience.
• Effective coaching experience and ability to train and motivate Financial Care Professionals.
• Strong communication, math, and organizational skills.
• Proficient with banking technology and standard MS Office tools.

Responsibilities

• Provide high level of service and responsiveness to customers.
• Lead branch events, community education, and business development calls.
• Identify customer needs and create customized deposit and loan solutions.
• Interview loan applicants and manage application-to-closing process.
• Coach staff and contribute to performance reviews and training.

Skills

Customer service

Coaching

Leadership

Verbal written comms

Tech-savvy banking tech

Education

Associate degree

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Chelsea Groton Bank in Niantic, CT seeks a Customer Solutions Assistant Manager to lead branch operations and deliver outstanding customer service. You will coach and mentor staff, cross-sell consumer and small business products, and ensure compliant, efficient service across deposits, loans, and digital banking.

The role emphasizes leadership, coaching, and community engagement, with responsibilities spanning daily branch management, customer outreach, and collaboration with managers to meet