Banking Services Specialist - Loans & Customer Care

City National Bank; Beckley (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

City National Bank in Beckley, WV is seeking a Customer Service Representative to ensure excellent service, handle routine banking tasks, and resolve customer issues at the branch level.

In this role, you will promote bank products, assist customers with account needs, and help maintain accurate cash handling and compliance with bank policies. A friendly, professional demeanor and solid multitasking abilities are essential to succeed in a busy branch environment.

Qualifications

• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize to ensure excellent customer service.
• Cash handling experience preferred.
• 1-2 years of retail banking experience preferred.

Responsibilities

• Provides excellent customer service and resolves routine problems for customers.
• Promotes and sells the bank's products and services to customers.
• Processes routine banking transactions and service requests including check cashing, deposits, withdrawals, and transfers.
• Maintains and balances a working cash supply.
• Develops customer relationships and refers customers to other departments as needed.

Skills

Excellent customer service

Sales skills

Oral communication

Listening skills

Education

High school diploma or equivalent

Job description

City National Bank in Beckley, WV is seeking a Customer Service Representative to ensure excellent service, handle routine banking tasks, and resolve customer issues at the branch level.

In this role, you will promote bank products, assist customers with account needs, and help maintain accurate cash handling and compliance with bank policies. A friendly, professional demeanor and solid multitasking abilities are essential to succeed in a busy branch environment.