Personal Banker: Elevate Customer Experience & Loans

City National Bank Of Wv; Beckley (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

City National Bank Of Wv is seeking an Hourly Full-Time Personal Banker in Beckley, WV. The role focuses on excellent customer service, managing lobby traffic, and addressing routine and complex customer account issues while promoting bank products and services.

The position requires a high school diploma, sales and service skills, and the ability to multi-task in a branch environment. Prior retail banking experience and compliance with regulatory requirements are preferred.

Qualifications

• High school diploma or equivalent.
• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize to ensure excellent customer service.
• Displays professional dress and demeanor.
• Cash handling experience preferred.
• 1-2 years of retail banking experience preferred.
• Must be compliant with SAFE Mortgage Licensing Act and Regulation Z; comply with NMLS registration and background check within 30 days.

Responsibilities

• Provides excellent customer service and helps to reduce customer wait times.
• Acts as primary contact for resolving routine and complex problems on customer accounts.
• Promotes and sells bank products and services using the customer conversation model.
• Processes routine banking transactions and service requests (deposits, withdrawals, transfers, loan payments, debit card disputes).
• Maintains and balances cash supply.
• Assists customers with loan applications and mortgage referrals as needed.
• Meets minimum individual production levels for retail loans, checking accounts, and mortgage referrals.
• Develops and maintains customer relationships and seeks referrals from existing customers.
• Refers customers to other departments and business partners as appropriate.
• Keeps up-to-date knowledge of bank products and services.

Skills

sales skills

customer service

oral communication

Education

High school diploma

Job description

City National Bank Of Wv is seeking an Hourly Full-Time Personal Banker in Beckley, WV. The role focuses on excellent customer service, managing lobby traffic, and addressing routine and complex customer account issues while promoting bank products and services.

The position requires a high school diploma, sales and service skills, and the ability to multi-task in a branch environment. Prior retail banking experience and compliance with regulatory requirements are preferred.