Banking Relationship Specialist

Woodforest National Bank; Denver (NC); Presencial; USD 40.000 - 48.000; Jornada completa

Descripción de la vacante

Woodforest National Bank in North Carolina is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of branch operations.

This role is ideal for someone who enjoys helping others, thrives in a retail sales environment, and is committed to living Woodforest's Core Values of Ownership, Service,

Formación

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Previous in-store retail banking experience is preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsabilidades

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Conocimientos

Retail sales

Customer service

Communication

Problem-solving

Organizational skills

Flexibility

Educación

High School Diploma

Herramientas

Cisco Duo

Descripción del empleo

Woodforest National Bank in North Carolina is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of branch operations.

This role is ideal for someone who enjoys helping others, thrives in a retail sales environment, and is committed to living Woodforest's Core Values of Ownership, Service,