Retail Banking Relationship Specialist

Woodforest National Bank; Christiansburg (VA); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience in a busy Virginia branch. The role focuses on building customer relationships, proactive product marketing, and operational excellence.

The ideal candidate enjoys helping others in retail, embraces Woodforest’s core values, and can adapt to evolving customer needs with strong communication and teamwork.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries at the first point of contact using internal partners as needed.
• Maintain accurate transaction processing, account opening, and adherence to policies and regulatory requirements.
• Explain complex banking solutions in a simple, understandable way.
• Deliver warm, personalized interactions with every customer, every day.

Skills

Retail sales

Customer service

Communication skills

Flexible hours

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience in a busy Virginia branch. The role focuses on building customer relationships, proactive product marketing, and operational excellence.

The ideal candidate enjoys helping others in retail, embraces Woodforest’s core values, and can adapt to evolving customer needs with strong communication and teamwork.