Relationship Banker - Retail Banking

Woodforest National Bank; Roanoke Rapids (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering exceptional service and building retail customer relationships in North Carolina. The role focuses on identifying customer needs, promoting banking solutions, and executing operational excellence within a branch environment.

Strong communication and adaptability are essential. The Bank values ownership, service, community, and integrity, and offers opportunities to engage with digital banking tools while

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Act with accountability to achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Explain complex banking solutions in a simple to understand way."
• Deliver the Woodforest Experience by creating warm, welcoming interactions with every customer.
• Engage customers in conversations to understand financial needs and explain retail products and digital tools.

Skills

Retail sales

Customer service

Communication

Organizational skills

Problem solving

Flexibility

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering exceptional service and building retail customer relationships in North Carolina. The role focuses on identifying customer needs, promoting banking solutions, and executing operational excellence within a branch environment.

Strong communication and adaptability are essential. The Bank values ownership, service, community, and integrity, and offers opportunities to engage with digital banking tools while