Banking Relationship Advisor — Digital Guidance

Us Bank; Apache Junction (AZ); On-site; USD 27,896 - 34,095; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Sick leave and disability coverage

Parental leave

Life insurance

Adoption assistance

Job summary

U.S. Bank is hiring a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels with a digital-first mindset. You’ll assess banking needs, educate clients on products, and open new accounts while maintaining exceptional service and accuracy.

This role requires building trust, proactive outreach, and collaboration with branch teams to deliver an optimal client experience and support digital adoption.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience.
• Ability to build and foster client relationships.
• Strong communication and customer service skills.
• Experience with digital banking products and services.
• Familiarity with bank policies, procedures and support systems.

Responsibilities

• Build relationships with clients across in-person, by appointment, and virtual channels.
• Open new consumer and business accounts; process service requests and credit apps.
• Educate clients on deposit/loan products and digital self-service options.
• Proactively engage clients; follow up to identify financial needs.
• Collaborate with branch team members to serve clients with excellence.

Skills

Relationship building

Customer service

Communication skills

Digital banking knowledge

Needs-based advisory

Financial services awareness

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels with a digital-first mindset. You’ll assess banking needs, educate clients on products, and open new accounts while maintaining exceptional service and accuracy.

This role requires building trust, proactive outreach, and collaboration with branch teams to deliver an optimal client experience and support digital adoption.