Digital-First Banking Relationship Advisor

U.S. Bank; Moses Lake (WA); On-site; USD 42,000 - 51,000; Full time

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering informed financial guidance with a digital-first mindset.

You will build trusted client relationships, identify banking needs, open accounts, and educate clients on digital tools, while collaborating with branch teams to provide accurate service and support.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Engage clients across channels to provide banking guidance.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options.
• Collaborate with branch teams to deliver accurate and responsive service.

Skills

Relationship building

Effective communication

Customer service

Digital banking

Needs assessment

Interpersonal skills

Proactive outreach

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering informed financial guidance with a digital-first mindset.

You will build trusted client relationships, identify banking needs, open accounts, and educate clients on digital tools, while collaborating with branch teams to provide accurate service and support.