Digital Banking Client Relationship Advisor

U.S. Bank; Albuquerque (NM); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

11 paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You’ll assess needs, explain banking products, and recommend solutions with a digital-first mindset.

Responsibilities include opening accounts, handling service requests, and educating clients on digital services to enhance their financial outcomes. This role emphasizes accuracy, customer service, and collaboration with branch teams.

Qualifications

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Knowledge of consumer and business banking products and services.
• Experience with digital and self-service banking options to support client needs.

Responsibilities

• Provide counsel to customers across in-person, appointment, and virtual channels.
• Open new consumer and business accounts and complete service requests.
• Educate clients on digital products and self-service tools to meet financial goals.
• Collaborate with branch teams to deliver accurate and efficient service.

Skills

Relationship building

Communication skills

Customer service

Digital banking

Financial products knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You’ll assess needs, explain banking products, and recommend solutions with a digital-first mindset.

Responsibilities include opening accounts, handling service requests, and educating clients on digital services to enhance their financial outcomes. This role emphasizes accuracy, customer service, and collaboration with branch teams.