Banking Account Services Specialist - Client Support

Exchange Bank: Relationships You can Bank On; Gibbon (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

Exchange Bank is seeking an Account Services Specialist to join our Nebraska network on-site at Lincoln, Omaha, Kearney, Grand Island, and Gibbon. You will support internal and external clients by handling account maintenance and electronic banking tasks with accuracy and strong customer service.

Ideal candidates have an Associate’s Degree or 1–2 years related experience, solid communication skills, and knowledge of banking principles.

Qualifications

• Associate’s Degree or 1–2 years related experience and/or training, or equivalent combination of education.
• Excellent communication and customer service skills.
• Proven problem solving and ability to maintain/build customer relationships.
• Excellent written and verbal communication with coworkers.
• Strong organizational skills and ability to complete tasks accurately and on time.
• Working knowledge of banking principles and reporting requirements.
• Proficiency in Microsoft Office including Outlook.
• Detail-oriented and deadline-driven.
• Experience with Fiserv Precision/Director is helpful.

Responsibilities

• Maintain records for all branches across multiple locations.
• Process Debit/ATM card orders and updates.
• Manage customer identification information: add new customers, update existing data.
• Handle Deposit accounts/IRAs: process new accounts, updates, rate changes and offsets, complete requested maintenance.
• Add and verify Safe Deposit Box agreements.

Skills

Communication skills

Customer service

Problem solving

Organization

Banking knowledge

Outlook

Education

Associate’s Degree

1–2 years related experience

Tools

Microsoft Office

Fiserv Precision/Director

Job description

Exchange Bank is seeking an Account Services Specialist to join our Nebraska network on-site at Lincoln, Omaha, Kearney, Grand Island, and Gibbon. You will support internal and external clients by handling account maintenance and electronic banking tasks with accuracy and strong customer service.

Ideal candidates have an Associate’s Degree or 1–2 years related experience, solid communication skills, and knowledge of banking principles.