Banking Operations Quality Control Specialist I

Navigant Credit Union; Lincoln (RI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental

Vision benefits

401(k) with employer match

Tuition reimbursement

Paid volunteer days

Job summary

Navigant Credit Union is seeking an Operations Quality Control Specialist I in Rhode Island to oversee quality reviews across deposit and lending operations, ensuring accuracy and regulatory compliance. You will drive proactive improvements, coach staff, and partner with Compliance, IT, and Risk to reduce errors and risk while fostering a culture of continuous improvement.

The role emphasizes root-cause analysis, process enhancements, and strong communication across departments, with

Qualifications

• Five years of prior banking experience required, preferably in retail banking, deposit services, loan servicing, operations, or quality control.
• Strong knowledge of deposit and lending operations processes and regulatory requirements.
• Excellent verbal, written, telephone, and interpersonal communication skills; must be an active listener and clearly communicate procedures and expectations.

Responsibilities

• Conducts daily operational quality control and quality assurance reviews for deposit and lending operations, including new accounts, account changes, loan documentation, and post-closing loan data.
• Identifies documentation gaps, system discrepancies, and procedural exceptions; communicates findings to appropriate business partners; coordinates corrective action to maintain data integrity and reduce operational risk.
• Analyzes quality control findings, recurring exceptions, and operational metrics to identify trends, perform root-cause analysis, and determine underlying causes; recommends improvement opportunities.
• Provides coaching and knowledge-sharing to staff; develops job aids, onboarding materials, and targeted training with Learning & Development.
• Maintains knowledge of federal and state banking regulations and internal policies affecting deposit, lending, and quality control; ensures compliance and minimizes audit findings.
• Supports policy and procedure development and updates based on QC findings and regulatory changes.
• Collaborates with Operations, Compliance, Risk, IT, and other teams to align QC initiatives with priorities.
• Communicates quality results and improvement recommendations to leadership; uses data summaries and reporting tools.
• Supports special projects (e.g., tax reporting, escheatment, testing) with accuracy and initiative.

Skills

Root-cause analysis

Analytical thinking

Problem solving

Communication skills

Coaching / training

Time management

Cross-functional collaboration

Microsoft Office

Active listening

Regulatory awareness

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

PowerPoint

Job description

Navigant Credit Union is seeking an Operations Quality Control Specialist I in Rhode Island to oversee quality reviews across deposit and lending operations, ensuring accuracy and regulatory compliance. You will drive proactive improvements, coach staff, and partner with Compliance, IT, and Risk to reduce errors and risk while fostering a culture of continuous improvement.

The role emphasizes root-cause analysis, process enhancements, and strong communication across departments, with