Bank QA/QC Analyst – Lending & Deposits

Citizens; Johnston (RI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Citizens in Johnston, RI seeks a QA/QC Specialist to perform quality assurance across Consumer Deposits and Loan Servicing production. You will ensure policy compliance, accuracy, and timely task completion in a fast-paced environment.

The role requires 3–5 years in operations, strong analytic and communication skills, and the ability to train teammates while building cross-functional partnerships. Hybrid schedule with 4 days in office and 1 day remote.

Qualifications

• Highly organized and detail oriented.
• Exceptional written and verbal communication skills.
• Self-directed with excellent time management skills.
• 3-5 years' experience working in an operations environment.
• Possess and apply strong analytical skills.
• Ability to work under pressure with efficiency and accuracy.
• Ability to plan and prioritize workload.
• Requires ability to provide backup support in all aspects to staff.
• Ability to multi-task and function efficiently in high volume, fast paced, deadline-oriented environment.
• Proficient in MS Word, Outlook, and Excel.
• Positive and customer-focused mindset.

Responsibilities

• Perform QA/QC functions to ensure operations teams are adhering to existing Citizen's policies and procedures and regulatory guidelines.
• Responsible to elevate to management any violations to ensure business line managers can coach accurately and appropriately.
• Responsible for building and maintaining partnerships with the business.
• Assist with building and maintaining the team including training of new team members and providing support where needed.
• Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Skills

Attention to detail

Communication skills

Time management

Analytical skills

Multi-tasking

Customer service mindset

Education

High School or Equivalent

Associate/Bachelor's in relevant field or equivalent experience

Tools

MS Word

Outlook

Excel

Job description

Citizens in Johnston, RI seeks a QA/QC Specialist to perform quality assurance across Consumer Deposits and Loan Servicing production. You will ensure policy compliance, accuracy, and timely task completion in a fast-paced environment.

The role requires 3–5 years in operations, strong analytic and communication skills, and the ability to train teammates while building cross-functional partnerships. Hybrid schedule with 4 days in office and 1 day remote.