QA/QC Specialist – Banking Operations & Compliance

Citizens Bank; Johnston (RI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Citizens Bank in Johnston, RI seeks a QA/QC Specialist to perform quality assurance and control across Consumer Deposits and Loan Servicing. You will ensure tasks meet bank policies, regulatory requirements, and SLAs, while supporting customer service excellence.

The role emphasizes strong communication, detail orientation, and ability to work in a fast-paced environment. Hybrid schedule: 4 days in office, 1 day remote.

Qualifications

• Highly organized with attention to detail and strong written and verbal communication.
• 3-5 years’ experience in an operations environment within a bank or financial setting.
• Ability to work under pressure, manage multiple tasks, and prioritize workload.

Responsibilities

• Perform QA/QC functions to ensure operations adheres to policies and regulatory guidelines.
• Escalate violations to management for coaching and corrective action.
• Build and maintain partnerships with the business and team.
• Assist in training new team members and provide support where needed.
• Identify opportunities for change to improve efficiency and customer experience.

Skills

Highly organized

Excellent written & verbal

Time management

Analytical skills

Work under pressure

Multi-tasking

Customer-focused

Backup support

Education

High School or Equivalent

Associate or Bachelor's degree or equivalent experience

Tools

MS Word

Outlook

Excel

Job description

Citizens Bank in Johnston, RI seeks a QA/QC Specialist to perform quality assurance and control across Consumer Deposits and Loan Servicing. You will ensure tasks meet bank policies, regulatory requirements, and SLAs, while supporting customer service excellence.

The role emphasizes strong communication, detail orientation, and ability to work in a fast-paced environment. Hybrid schedule: 4 days in office, 1 day remote.