Banking Operations & Customer Service Specialist (Mandarin)

Sumitomo Mitsui Trust Bank Limited New York Branch; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bank of China in New York is seeking a Banking Customer Service Associate to promote business by delivering high quality customer service to existing and potential customers. The role emphasizes accurate account support, KYC compliance, and cross-selling in line with bank policies.

You will handle routine account requests, prepare reports, and support compliance with BSA/AML requirements while maintaining a professional image; Mandarin proficiency is required.

Qualifications

• Bachelor’s degree in business or related field is required.
• 1–3 years of work experience in banking.
• Bilingual capability in Mandarin is required.
• Strong communication skills and ability to multi-task.

Responsibilities

• Assist customers with routine account requests such as opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, IC, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Education

Bachelor's degree in business or related field

Job description

Bank of China in New York is seeking a Banking Customer Service Associate to promote business by delivering high quality customer service to existing and potential customers. The role emphasizes accurate account support, KYC compliance, and cross-selling in line with bank policies.

You will handle routine account requests, prepare reports, and support compliance with BSA/AML requirements while maintaining a professional image; Mandarin proficiency is required.