Banking Operations & Customer Service Associate

Bank of China Limited, New York Branch; New York (NY); Hybrid; USD 42,000 - 90,000; Full time

Job summary

Bank of China Limited, New York Branch in New York City seeks a Banking Customer Service Associate to deliver high-quality service to existing and potential customers.

The role covers customer service and operational support with duties including account openings/modifications/closures, funds transfers, KYC compliance, and cross-selling. Strong communication and Mandarin proficiency are essential, with 1–3 years in banking preferred.

Qualifications

• Bachelor’s degree in business or related field is required; master’s degree is preferred
• 1-3 years of work experience in banking business and retail banking
• Strong communication skills; multi-tasking skills
• Ability to present a professional image at all times
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Bilingual capability in Mandarin is required

Responsibilities

• Assist customers with routine account related requests such as opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manner
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, ICs, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Skills

Mandarin

Customer service

Communication

Multitasking

Education

Bachelor’s degree in business or related field

Job description

Bank of China Limited, New York Branch in New York City seeks a Banking Customer Service Associate to deliver high-quality service to existing and potential customers.

The role covers customer service and operational support with duties including account openings/modifications/closures, funds transfers, KYC compliance, and cross-selling. Strong communication and Mandarin proficiency are essential, with 1–3 years in banking preferred.